Terms of Service

These terms apply when you use Diplomat Property Management's website, diplomatpm.com, or the Diplomat app for tenants and property owners. By using either one, you agree to these terms. If you do not agree, please do not use them.

About these terms

Diplomat Property Management is operated by 13145743 Canada Inc. ("Diplomat", "we", "us"). We manage and rent residential properties in Ottawa, Ontario, and the Outaouais region of Quebec.

Your lease or management agreement, and the law that governs tenancies, take priority over these terms on any matter they cover. Nothing in these terms reduces your rights under Ontario's Residential Tenancies Act, 2006, Quebec's Civil Code, or consumer protection law.

Our Privacy Policy explains how we handle personal information. It forms part of these terms.

Using the website

You may use our website to learn about our services, view listings, contact us and apply for a rental. You agree not to:

• ✦use the website for any fraudulent or unlawful purpose;
• ✦try to gain unauthorized access to the website, the app, or our systems;
• ✦interfere with or disrupt the website or the servers that run it;
• ✦send forms automatically or in bulk;
• ✦copy, scrape or resell any part of the website without our written permission.

Property listings

We work to keep listings accurate and up to date, including descriptions, photos, rent and availability dates. We cannot guarantee that every detail is correct, and listings may change or be removed without notice.

A listing is not an offer to rent. Rent, lease terms and the condition of a property are settled only in a signed lease.

Rental applications

• ✦Accurate information: the information in your application must be true and complete. We may decline an application that contains false or missing information.
• ✦Verification: by submitting an application, you authorize us to check your credit, employment and rental history, as stated in the application form.
• ✦No guarantee: submitting an application does not guarantee a lease. We assess applications fairly and in line with human rights law, and the property owner may take part in the decision.

The Diplomat app

Who can use it

The app is for tenants and owners of properties Diplomat manages, and for Diplomat staff. You need an invitation code from us to create an account, and you must be at least 18 years old. The app is free.

Your account

Keep your password private. You are responsible for activity on your account. Tell us right away if you think someone else has used it. Keep your name, email and phone number up to date.

Maintenance requests

Describe each problem honestly and as clearly as you can. Photos should show the problem, not people.

Do not use the app for emergencies. Call 911 for fire, police or medical emergencies. For urgent building problems, such as flooding or no heat, call the emergency number shown in the app.

Entry to your unit

When you submit a request, you tell us whether we may enter when you are not home. We give notice before entry as the law where your unit is located requires.

Notices sent through the app or by email count as written notice only where your lease or the law allows notice by email. Otherwise, we deliver notice another way.

Owner approvals

Owners approve the cost of work above their approval limit. An approval in the app authorizes Diplomat to have the work done and to charge its cost as your management agreement provides.

Contractors

Contractors are independent businesses, not Diplomat employees. Our responsibility for their work is set by your lease or management agreement and by law. If you contact a contractor through the app, keep the conversation to the request.

Messages and photos

Keep messages respectful and about the request. Do not post anything unlawful, threatening or abusive, or anyone else's personal information that the request does not need.

You keep ownership of the photos and messages you add. You allow Diplomat to use them to handle your request and to keep records, as our Privacy Policy describes.

Notifications

Push notifications and emails can be delayed or missed. Check the app for the current status of your requests. You can turn off email updates in the app, except notices of entry.

Ending your access

You can delete your account at any time in the app, under Account. Your access to a unit ends when your lease or management agreement ends. We may suspend an account that is misused or that puts other people or our systems at risk.

Changes to the app

We may update, change or pause features of the app. We work to keep it available, but we cannot promise that it will always be available or free of errors.

Apple App Store and Google Play

These terms are between you and Diplomat, not Apple or Google. Diplomat, not Apple or Google, is responsible for the app and its content.

If you downloaded the app from Apple's App Store, the following also applies:

• ✦Licence: we give you a personal, non-transferable licence to use the app on Apple devices that you own or control, as the App Store's Usage Rules allow.
• ✦Support: Diplomat provides all maintenance and support for the app. Apple has no obligation to provide any.
• ✦Warranty: if the app fails to meet any warranty that applies, you may tell Apple, and Apple will refund the purchase price, if any. Apple has no other warranty obligation for the app.
• ✦Claims: Diplomat, not Apple, is responsible for any claim about the app, including product liability claims, claims that the app does not meet a legal or regulatory requirement, and claims under consumer protection or privacy law.
• ✦Intellectual property: Diplomat, not Apple, is responsible for investigating, defending and settling any claim that the app infringes someone else's intellectual property rights.
• ✦Legal compliance: you confirm that you are not located in a country subject to a United States government embargo or designated by it as supporting terrorism, and that you are not on any United States government list of prohibited or restricted parties.
• ✦Other agreements: you must follow any third-party agreement that applies when you use the app, such as your mobile data plan.
• ✦Third-party beneficiaries: Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

If you downloaded the app from Google Play, Google's terms apply to your use of Google Play.

Intellectual property

The website and app, including their text, design, logo, photos and software, belong to Diplomat or to those who license them to us. You may view and print pages for your own use. Otherwise, you may not copy, reproduce or distribute them without our written permission.

Links to other websites

Our website links to other sites, such as Instagram, realtor.ca and our charity calendar page. We are not responsible for those sites. Their own terms and privacy policies apply.

Disclaimers and liability

The website and app are provided "as is". To the extent the law allows:

• ✦we do not guarantee that the website or app will be uninterrupted, error-free or free of harmful components;
• ✦we are not liable for indirect, incidental or consequential losses, such as lost profits or lost data, that result from using or being unable to use the website or app.

These limits do not apply to liability that cannot be limited by law. They also do not change our obligations under your lease or management agreement.

Governing law and disputes

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. Disputes about these terms are heard by the courts in Ottawa, Ontario.

If you live in Quebec, or your unit is in Quebec, you keep the protection of Quebec law that cannot be waived, and you may bring a claim in Quebec. Tenancy disputes go to the Landlord and Tenant Board in Ontario or the Tribunal administratif du logement in Quebec.

Changes to these terms

When we change these terms, we post the new version with a new effective date. Before an important change takes effect, we tell app users in the app or by email. If you keep using the website or app after a change takes effect, you accept the new terms.

Contact us

Diplomat Property Management (13145743 Canada Inc.), Ottawa, Ontario

• ✦Email: info@diplomatpm.com
• ✦Phone: 613-797-4452